Terms of Service

CPD CENTRAL PTY LTD

also trading as Eduvidd

These Subscriber TERMS OF SERVICE (“Terms of Service”) constitute a binding contract between you (“the Subscriber” or the “Customer” or “You”) and CPD CENTRAL Pty Ltd (“the Company” or “Eduvidd”), regarding the terms under which CPD CENTRAL Pty Ltd will provide the Subscriber with access to the Services.

BY AGREEING TO THE “TERMS OF USE”, THE SUBSCRIBER SIGNIFIES THEIR AGREEMENT TO ABIDE BY THESE TERMS OF SERVICE (“Acceptance”). The Subscriber agrees that its assent, given electronically, will have the same legal effect as if it had been personally signed by the Subscriber. To the extent permitted by law, these Terms of Service are intended to supersede any provisions of applicable law, which might otherwise limit their enforceability or effect, because they were entered into electronically. If you do not abide by these Terms of Service, we may suspend or terminate your account without notice. You must not re-register to the Eduvidd website. Please print a copy of these Terms of Service for future reference.

1. SUBSCRIBER WARRANTIES, RIGHTS, REPRESENTATIONS, RESTRICTIONS, AND OBLIGATIONS.

1.1 The website is owned by CPD CENTRAL Pty Ltd

1.2 Your access to the website is subject to these Terms of Service, privacy statement, notices, disclaimers, or other statements contained on the website. By accessing, viewing, or otherwise using the website, you agree to be subject to these Terms of Service.

1.3 CPD CENTRAL Pty Ltd may, at its sole discretion, vary or modify these Terms of Service.

1.4 Any subsequent use of the websites by you will constitute acceptance of these Terms of Service as they appear at the time.

1.5 The Subscriber promises, acknowledges and agrees on behalf of itself and its Authorized End Users that:

1.5.1 Access privileges may not be transferred to any third-parties;

1.5.2 The Subscriber will not access, store, distribute or transmit any Viruses;

1.5.3 The Subscriber will comply with all applicable laws and regulations with respect to use of the Services;

1.5.4 The Subscriber will not rent, lease, sublicense, re-sell, distribute, transfer, copy or modify the Services or any component thereof;

1.5.5 The Subscriber will not translate, decompile, or create or attempt to create, by reverse engineering or otherwise, the source code from the object code made available hereunder;

1.5.6 The Subscriber will not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit the Services or any portion thereof;

1.5.7 The Subscriber will not delete or alter any copyright, trademark or other proprietary rights notices from copies of materials from the Website or contained in the Services;

1.5.8 The Subscriber is solely responsible for acquiring, installing, operating and maintaining the hardware and software environment, network connections, and telecommunication links, necessary to access and use the Services;

1.5.9 The Subscriber will not use the Services in any manner, or in connection with any content, data, hardware, software or other materials that infringe upon or violates any patent, copyright, trade secret, trademark, or other intellectual property right of any third party, or that constitutes defamation, libel, invasion of privacy, or violation of any right of publicity or other third party right, or that is threatening, harassing or malicious.

1.5.10 The utilisation of the CPD platform is based on one hour of active learning equates to one hour of CPD. Excess utilisation of the platform outside of this premise will result in the immediate suspension of the Subscriber's account and an investigation by senior staff. 

1.6 Your Account

1.6.1 All accounts must be registered with a single valid email address. Accounts may be closed without notice if found to be using someone else's email address. CPD CENTRAL Pty Ltd may request that registered users reconfirm their account details from time to time.

1.6.2.1 You must be a registered user of the Eduvidd website (www.eduvidd.com) before you can access the content library and certificate management platform. To apply for registration please view the registration page. CPD CENTRAL Pty Ltd reserves the right to refuse to register a user of the website for any reason.

1.6.2.2 You only have access to https://eduvidd-lite.mygo1.com/ or https://eduvidd.mygo1.com/ whilst you remain a current financial member. After the expiry date of your membership, you will not have access to the CPD library including any CPD certificates you may have generated.  Should you renew your membership after its expiry date we cannot guarantee that any content that you created on the website including CPD certificates will be available.

2. AVAILABILITY OF WEBSITE.

2.1 The Subscriber recognizes that the traffic of data through the Internet may cause delays during the download of information from the Website and accordingly, it shall not hold CPD CENTRAL Pty Ltd liable for delays that are ordinary in the course of Internet use. The Subscriber further acknowledges and accepts that the Website will not be available on a continual twenty-four-hour basis due to such delays, or delays caused by the Company's upgrading, modification, or standard maintenance of the Website.

3. INTELLECTUAL PROPERTY RIGHTS.

3.1 The Services are owned by CPD CENTRAL Pty Ltd, and is protected by Australian and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.

3.2 No right, title or interest in or to the Services or any portion thereof, is transferred to any Subscriber or Authorized End User, and all rights not expressly granted herein, are reserved by CPD CENTRAL Pty Ltd.

3.3 The Company name, the Company logo, and all related names, logos, product and service names, designs and slogans, are trademarks of CPD CENTRAL Pty Ltd or its affiliates or licensors. Subscriber may not use such marks without the prior written permission of the Company. All other names, logos, product and service names, designs and slogans on this Website are the trademarks of their respective owners.

4. COMPANY OBLIGATIONS.

4.1 The Company will use commercially reasonable efforts to enable the Services to be accessible, except for scheduled maintenance and required repairs, and except for any interruption due to causes beyond the reasonable control of, or not reasonably foreseeable by CPD CENTRAL Pty Ltd, including, but not limited to, any Force Majeure Event (as defined below). The foregoing undertaking shall not apply to the extent of any non-conformance caused by use of the Services contrary to the Company's instructions, or modification or alteration of the Services by any party other than the Company.

4.2 If the Services are in non-conformance with the foregoing undertaking, the Company will, at its expense, use all reasonable commercial endeavours to correct any such non-conformance promptly, or provide Subscriber with an alternative means of accomplishing the desired performance.

5. FEES, PAYMENT & REFUNDS.

5.1 CPD CENTRAL Pty Ltd reserve the right to cancel educational services, professional activities and products, due to extenuating circumstances.

5.1.1 In this instance, wherever possible, CPD CENTRAL Pty Ltd will endeavour to give appropriate and timely notification to participants and a full refund or alternative schedule of delivery will be offered.

5.2 Payment Details.

5.2.1 Recurring charges are billed on an agreed schedule.

5.2.2 The Subscriber agrees to provide the Company with valid, up-to-date and complete debit/credit card, contact and billing details.

5.2.3 Subscriber further authorizes the Company to bill such debit/credit card on the Effective Date (and corresponding Renewal Dates, if appropriate) for the Subscription Fee due for the Subscription Term (and Renewal Term).

5.2.4 If, for any reason, Subscriber’s credit/debit card company refuses to pay the amount billed for the Services, Subscriber agrees that Company may, at its option, suspend or terminate Subscriber’s subscription to the Services and require Subscriber to pay the overdue amount by other means acceptable to the Company. The Company may charge a fee for reinstatement of suspended or terminated accounts. Subscriber agrees that until its subscription to the Services is properly terminated, it will continue to accrue charges for which it remains responsible, even if it does not use the Services.

5.2.5 In the event legal action is necessary to collect on balances due, the Subscriber agrees to reimburse the Company for all expenses incurred to recover sums due, including legal fees and other legal expenses. Unless otherwise expressly stated, all fees are stated in Australian dollars.

5.3 Membership Fees

5.3.1 Membership is a monthly or annual commitment which is paid as a monthly or lump sum annual payment.

5.3.3 Should your membership lapse and you wish to re-join the Eduvidd and re-activate your previous account you are required to pay the amount owing from the date your membership expired to the date you wish to re-join.

5.4 Cancellation of Eduvidd Membership

5.4.1 Members are able to cancel their membership at any time in writing – this can be by written letter or email correspondence. Membership fees will not normally be refunded if there is evidence that the CPD activities housed on the site have been utilised within the current membership payment period.

5.5 Refunds

5.5.1 CPD CENTRAL Pty Ltd will provide a refund in the following circumstances:

5.5.1.1 Identified overpayments for goods and services,

5.5.1.2 An error has been made by CPD CENTRAL Pty Ltd,

5.5.1.3 Products/services that do not match what was shown at the time of purchase.

5.5.2 CPD CENTRAL Pty Ltd will not provide a refund in the following circumstances:

5.5.2.1 Where a member/customer/client changes their mind,

5.5.2.2 Where the member/customer/client decides later they can’t afford the products/services,

5.5.2.3 Where the member/customer/client finds alternative products/services at a more competitive price,

5.5.2.4 Incorrect choice of product/service by the member/customer/client.

5.5.3 Refunds do not apply to changes caused by reason of civil strife, riots, war, the threat of war, natural disaster, pandemics, quarantine or travel restrictions, illness, industrial action, technical problems, terrorist activity, and similar events beyond our control.

5.6 Other than as set out above, and as is detailed elsewhere in these conditions, we shall have no legal liability whatsoever to you for any loss, damage, personal injury or death which you suffer arising directly or indirectly from any aspect of your association with the services provided by CPD CENTRAL Pty Ltd

5.7 All requests for refunds must be:

a) Made in writing via email to support@eduvidd.com

b) Approved by the Managing Director

6. THIRD PARTY LINKS OR INFORMATION.

6.1 This Website may contain links to other websites that are not operated by or related to the Company. The Company is not responsible for the content, accuracy or opinions expressed in such third-party websites, and does not investigate, monitor, or check these websites for accuracy or completeness. The inclusion of any linked website on this Website does not imply approval or endorsement of the linked website by the Company. A Subscriber that leaves this Website to access these third-party sites does so at its own risk.

6.2 Supply of Content

6.2.1 CPD CENTRAL Pty Ltd retains the right to decide whether to publish, edit, block, delete, reject, or remove any part or all of your content or any other content on the website.

6.2.2 You will not upload files that contain viruses, have corrupted files, or that may damage the operation of the website.

6.2.3 You give consent for CPD CENTRAL Pty Ltd to do or omit to do any and all acts in relation to your content that would otherwise infringe any past, existing or future moral rights in the content. You waive any rights you may have to take action against CPD CENTRAL Pty Ltd in relation to any act of omission which would otherwise infringe any past, existing or future moral rights in your content.

6.2.4 You guarantee the content that you submit is your original work and you own all rights in relation to the content. You indemnify CPD CENTRAL Pty Ltd against any action, claim or proceeding alleging that the content infringes on the rights of any person, any cost, charge, expense, payment, loss, damage, or liability suffered or incurred by CPD CENTRAL Pty Ltd in connection with the preceding.

6.2.5 You will not use the website for the purpose of advertising or marketing any goods or services unless authorised by CPD CENTRAL Pty Ltd

6.2.6 You will not use the website to conduct or forward surveys, contests, money making schemes, or chain letters or emails.

6.2.7 You will not collect any information about members and provide this to other parties without the consent of CPD CENTRAL Pty Ltd or the individual member's consent.

7. DISCLAIMERS OF STATEMENTS/WARRANTIES.

7.1 Disclaimers

7.1.1 The content and format of the website may be changed by CPD CENTRAL Pty Ltd without notice, at any time, in its absolute discretion.

7.1.2 CPD CENTRAL Pty Ltd has not verified the content of the information available on the website, which may not be complete, accurate or timely for your purposes and makes no warranty as to the accuracy or completeness of the information, nor does CPD CENTRAL Pty Ltd endorse the information. It should be considered general information and not used in isolation.

7.1.3 Neither CPD CENTRAL Pty Ltd nor any of its Directors, employees, or associates guarantee the security of the website.

7.1.4 CPD CENTRAL Pty Ltd does not guarantee that the functions available on the website will be error free or that the functions provided will be free of interruptions. The website and the servers that makes the website available to you may not be free of viruses or bugs and that you acknowledge that it is your responsibility to implement sufficient virus checks to satisfy your own requirements.

7.1.5 CPD CENTRAL Pty Ltd does not monitor or review all information posted on its website. To report objectionable posts or concerns please email support@eduvidd.com

7.1.6 Should you leave the site via a link contained on the site you do so at your own risk.

7.2 General Terms

7.2.1 Except for the content supplied in the Forum, all intellectual property rights on the website and its content will remain vested in CPD CENTRAL Pty Ltd. You may not copy, reproduce, modify, transmit, communicate to the public or otherwise use this website or its content in any way other than for your own personal use or where authorised by CPD CENTRAL Pty Ltd.

7.2.2 Any communication or material sent by you to the website, in any format without limitations will be treated as non-confidential other than material that comprises personal information as defined in the Privacy Act 1988.

7.2.3 We may change these Terms of Service from time to time. You should know that by continuing to use our Sites you're agreeing to the updated Terms of Service. To make it easy for you to find the latest Terms of Service, we provide a link at the bottom of each page of our website and other sites and platforms as appropriate.

7.2.4 Have Concerns? Let us know by emailing us at support@eduvidd.com and we'll help you as quickly as we can.

8. CHANGES.

8.1 Except, for any provisions determining the primary contractual obligations of the Subscriber and the Company hereunder, the Company has the right to revise and amend these Terms of Service from time to time to reflect changes in business needs including, but not limited to, changes in features and functionality, changes in market conditions, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in system capabilities. Changes are effective immediately upon posting and the Subscriber’s continued use of any of the Services following the posting of revised Terms of Service means that Subscriber accepts and agrees to the changes, to the extent permitted by applicable laws.

9. ASSIGNMENT.

9.1 Subscriber may not transfer these Terms of Service, in whole or in part. Company may transfer these Terms of Service and/or subcontract some or all of its obligations hereunder at any time.

10. FORCE MAJEURE.

10.1 Company will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations that is caused by events outside its reasonable control (“Force Majeure Event”). A Force Majeure Event includes any act, event, non-happening, omission, the loss of a specialised supplier leading to the unavailability of specific education content making the creation of new content impossible, or accident beyond Company’s reasonable control including, but not limited to, restrictions of law, regulations, orders, or other governmental directives, labour disputes, acts of God, pandemics, quarantine or travel restrictions, third party mechanical or other equipment breakdowns, terrorist attacks, fire, explosions, fibre optic cable cuts, interruption or failure of telecommunications or digital transmission links, Internet failures or delays, storms or other similar events.

11. PRIVACY POLICY AND WEBSITE USE POLICY.

11.1 CPD CENTRAL Pty Ltd is committed to ensuring that all personal information is protected. The Australian Privacy Principles (APPs) contained in the Privacy Act 1998 (CTH) and the Privacy Amendment (Enhancing Privacy Protection) Act 2012, except when qualified by any relevant Codes of Practice, will underpin all matters related to personal information at CPD CENTRAL Pty Ltd.

11.2 The policy applies to personal information collected and held by CPD CENTRAL Pty Ltd. This privacy policy provides all Eduvidd customers and individuals with a succinct overview of how personal information is collected, stored and disposed of.

 

11.3 Collection

11.3.1 CPD CENTRAL Pty Ltd only collects personal information that is necessary to manage your account(s) and provide a safe and effective service to you.

11.3.2 One of the main ways in which CPD CENTRAL Pty Ltd collects personal information is through memberships and subscriptions. For example, when you become a member or subscribe to the Eduvidd, personal information is collected about you in order to:

a) provide login details and your membership/subscription to you;

b) ensure your membership/subscription is recorded and maintained for administration purposes;

c) contact you to obtain your feedback and to find out your level of satisfaction with your membership/subscription;

d) keep you up to date with information about the services or to provide you with special offers and promotions.

11.4 Use and Disclosure

11.4.1 CPD CENTRAL Pty Ltd does not disclose information about an individual to any other individual, government authority, or private sector organisation unless one or more of the following applies:

a) the individual has consented to the disclosure, and where the information disclosed is related only to the primary purpose for which it was collected or;

b) the information provided directly relates to one of the CPD CENTRAL Pty Ltd functions or activities or;

c) CPD CENTRAL Pty Ltd is required by legislation, court order, or other legally enforceable instrument and the request is in an appropriate written form or;

d) disclosure is reasonably believed to be necessary to prevent or lessen a serious and imminent threat to the life or health of any person.

11.4.2 Where these exceptions occur then CPD CENTRAL Pty Ltd will:

a) state what the personal information will be used for;

b) state who will receive the personal information.

11.5 CPD CENTRAL Pty Ltd will only use personal information for the purposes for which it is collected - purposes which are directly related to one of CPD CENTRAL Pty Ltd functions or activities. Such functions may include mailing, e-newsletters, delivery of purchases, credit card payment authorisation, trend analysis, external audits, market research and promotions.

11.6 For CPD CENTRAL Pty Ltd to perform some of those functions, it is sometimes necessary to disclose your personal information to those suppliers. Where disclosures take place, all personal information provided is kept secure, and only used to perform the task for which they have been engaged to do and is handled by them in accordance with the National Privacy Principles.

11.7 Accuracy of Personal Information - CPD CENTRAL Pty Ltd endeavours to maintain your personal information as accurately as possible. However, CPD CENTRAL Pty Ltd rely on the accuracy of personal information as provided by you. CPD CENTRAL Pty Ltd encourages you to contact us if the personal information held about you is incorrect or to notify us of a change in your personal information.

11.8 Contact details:

200 Adelaide Street, Brisbane CBD, 4000

Email at support@eduvidd.com

11.9 Individual’s choices

11.9.1 You may request access to the personal information that CPD CENTRAL Pty Ltd retains about you, your account(s) at any time by contacting us on: Phone: 07 4151 3884 or emailing enquiries@ncpdi.com.au

11.10 Requests for your personal information can only be made by you.

11.10.1 If an individual is listed on one or more of CPD CENTRAL Pty Ltd email lists (this includes but is not limited to membership lists, communities of interest,  e-newsletters, events notifications) an opt-out option is available at all times. Individuals have the ability to unsubscribe by using the 'unsubscribe' options available.

11.10.2 Note – emails that are generated in relation to Membership / Customer activities (financial, passwords, event registrations) are not included in the unsubscribe functionality. 

11.10.3 Use of 'cookies' - CPD CENTRAL Pty Ltd may use a technology called “cookies” to optimise your on-line experience. The use of cookies is an industry standard, and you’ll find cookies at most major websites. A cookie is a small data element stored by your web browser on your computer system. CPD CENTRAL Pty Ltd will store your username and password in a cookie to enable you to be automatically logged in when you return.

11.11 Financial Transactions

11.11.1 CPD CENTRAL Pty Ltd uses eWay as a secure payment portal. To find out more in regard to the Chargebee payment platform go to www.chargebee.com.

11.12 CPD CENTRAL Pty Ltd Obligations

11.12.1 CPD CENTRAL Pty Ltd will:

a) make available to all this policy related to the collection, use, maintenance and disposal of personal information;

b) take reasonable steps to ensure that personal information that is held is relevant, not excessive, accurate, up to date, complete and that the collection does not unreasonably intrude on the personal affairs of individuals;

c) retain personal information for no longer than is necessary and then dispose of it lawfully and securely;

d) protect personal information from loss, unauthorised access, use, modification, disclosure or other misuses;

e) not disclose personal information in any other circumstances other than those detailed in this privacy policy.

11.13 Privacy Complaints

11.13.1 Individuals who feel that CPD CENTRAL Pty Ltd may have breached their Privacy or the CPD CENTRAL Pty Ltd Privacy Policy, are requested to contact:

CPD CENTRAL Pty Ltd

200 Adelaide Street, Brisbane CBD, 4000, QLD

Email at support@eduvidd.com

12. COMPLAINTS MANAGEMENT.

12.1 Complaint Handling Policy

12.1.1 We value complaints as they assist us to improve our service. CPD CENTRAL Pty Ltd is committed to consistent, fair and confidential complaint handling and to resolving complaints as quickly as possible.

12.1.2 Definition of a complaint - Complaints are defined as any expression of dissatisfaction or grievance made to CPD CENTRAL Pty Ltd by a customer in relation to the services provided.

12.1.3 Where can I make a complaint? - by emailing us at support@eduvidd.com

12.1.4 What information should I provide, and what happens to it? - To help us investigate your complaint quickly and efficiently, we will ask you for the following information: Your name and contact details, the nature of the complaint, details of any steps you have already taken to resolve the complaint, details of conversations you may have had with us that may be relevant to your complaint, copies of any documentation which supports your complaint.

12.1.5 We record all verbal or written complaints. This assists our management team to monitor feedback in order to identify ongoing trends and continuously improve our processes and service.

12.1.6 What happens to my complaint next? - We are committed to being responsive to your needs and to resolving your complaint as quickly as possible. We will acknowledge receipt of a complaint within 24-72 hours and will strive to resolve all complaints within seven days. Wherever possible, we aim to resolve your complaint at the first point of contact, with as little formality as possible. If we're unable to resolve your complaint immediately, we'll give you a timeframe, a contact person and details of our complaint handling process. We may need to contact you to clarify details or request additional information where necessary.

12.1.7 How will you keep me informed on progress and outcomes? - We'll make contact regularly to update you on the progress of your complaint, especially if there are any delays or changes to what we have previously communicated. We'll also give you feedback on any changes to our products, services or processes that occur as a result of your complaint. Where appropriate, after we resolve your complaint, we may contact you at a later date to seek your feedback on how it was handled.

12.1.8 What if I'm unhappy with the proposed resolution? - If your complaint cannot be resolved by the usual complaint process, it will be referred to CPD CENTRAL Pty Ltd management, you will be informed and provided with an amended timeframe for resolution. If we are still unable to resolve the complaint to your satisfaction, we will provide you with information about how you can take further action.

12.1.9 Do you review your complaint handling policy and procedures? - CPD CENTRAL Pty Ltd is committed to continuous improvement and we review this policy and process regularly and update it as required.